Terms & Conditions — goya9 Betting Platform

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern the relationship between goya9 ("the Platform", "we", "us", "our") and any individual ("Player", "you", "your") who accesses, registers on, or uses any service provided through the goya9 website, mobile interface, or associated digital channels.

By accessing the goya9 platform in any capacity — including browsing as an unregistered visitor, registering a player account, depositing funds, placing a bet, playing a casino game, or claiming a promotional offer — you acknowledge that you have read, understood, and agreed to be legally bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

goya9 reserves the right to modify, update, or replace these Terms at any time without prior individual notice. Any such changes will be published on this page with an updated effective date. Your continued use of the goya9 platform following the publication of any revised Terms constitutes your full acceptance of those changes. It is your responsibility to review these Terms periodically to remain informed of any updates.

2 Eligibility

Access to and use of the goya9 platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout the lifetime of the player account:

• Age: You must be at least 21 years of age. goya9 operates a strict 21+ policy and does not permit access to, or participation in, any real-money gambling activity by any individual under the age of 21. goya9 reserves the right to request age verification documentation at any time.
• Jurisdiction: You must access goya9 from a jurisdiction where online gambling is not prohibited by applicable law. It is your sole responsibility to ensure that your use of the goya9 platform complies with all laws applicable in your country or region of residence.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Individuals who have been declared legally incompetent or who are subject to guardianship orders that restrict financial decision-making are not eligible to use the goya9 platform.
• Self-Exclusion: You must not be subject to any active self-exclusion order, whether imposed by goya9 or by any other gambling operator or regulatory body, at the time of registration or at any time during the use of the platform.
• Account Uniqueness: You must not hold, or previously have held, another active or suspended goya9 account. Players are permitted to hold exactly one account at any time.

goya9 reserves the right to decline any registration application or to suspend any existing account if, in its reasonable assessment, the eligibility criteria set out above are not met or can no longer be confirmed.

3 Account Registration

3.1 Registration Process

To access real-money betting and casino services on goya9, you must complete the registration process and create a verified player account. During registration, you are required to provide accurate, complete, and current information including your full legal name, date of birth, residential address, and a valid mobile phone number linked to your bKash, Nagad, or Rocket mobile financial service account.

3.2 Accuracy of Information

You warrant that all information provided during registration and at any subsequent time is true, accurate, and not misleading. Providing false, inaccurate, or incomplete information constitutes a material breach of these Terms and may result in the immediate suspension or permanent closure of your account, together with the forfeiture of any account balance.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your goya9 account credentials, including your username and password. You must not share your login details with any third party or permit any other individual to access your account. goya9 will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure. You must notify goya9 support immediately at [email protected] if you suspect that your account has been accessed without your authorisation.

3.4 Identity Verification (KYC)

goya9 operates a Know Your Customer (KYC) verification process. You may be required to submit supporting identity documents — including a copy of your National Identity Card (NID), passport, or other government-issued identification — before being permitted to withdraw funds, claim certain bonuses, or continue using the platform beyond specified activity thresholds. goya9 reserves the right to suspend withdrawal processing until KYC verification is satisfactorily completed.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

goya9 accepts deposits and processes withdrawals via the following payment methods for players based in Bangladesh: bKash, Nagad, Rocket, Upay, Visa, Mastercard, BRAC Bank, City Bank, Dutch-Bangla Bank, and Islami Bank. All transactions are denominated in Bangladeshi Taka (৳). Additional payment options may be made available at goya9's discretion and will be listed on the platform's deposit and withdrawal pages.

4.2 Minimum Deposit

The minimum deposit amount for all payment methods is ৳200. Maximum deposit limits per transaction and per day are displayed at the time of deposit and may vary by payment method and player account tier. goya9 reserves the right to adjust deposit limits at any time.

4.3 Withdrawal Processing

Withdrawal requests submitted to goya9 are typically processed within fifteen to thirty minutes for mobile wallet payment methods (bKash, Nagad, Rocket, Upay). Processing times for bank transfers may be longer depending on the receiving financial institution. Withdrawals will only be made to a payment method that has been previously used to make a deposit into the same goya9 account, subject to KYC verification requirements.

4.4 Withdrawal Conditions

goya9 reserves the right to delay or decline a withdrawal request under the following circumstances:

• KYC documentation has not been submitted or has not been verified to the required standard.
• There are reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms associated with the account.
• Bonus wagering requirements attached to the account balance have not been fully completed.
• A chargeback or payment dispute has been initiated by the player or on their behalf.

4.5 Player Funds

All player funds held in goya9 accounts are maintained separately from goya9's operational funds. goya9 does not use player funds for its own operational expenses. Player funds are maintained in dedicated accounts to ensure they remain available for withdrawal in accordance with these Terms.

5 Bonuses & Promotions

5.1 General Bonus Terms

goya9 offers a range of promotional offers to eligible players, including but not limited to welcome deposit bonuses, reload bonuses, free bet credits, cashback offers, and tournament prizes. All promotional offers are subject to specific terms and conditions published at the time the promotion is made available. In the event of any conflict between the general terms set out in this section and the specific terms of a particular promotion, the specific promotion terms shall prevail.

5.2 Wagering Requirements

Bonus funds credited to a player's account are subject to wagering requirements before they may be converted to withdrawable cash. The applicable wagering multiplier for each promotion is stated in the promotion-specific terms. Until the wagering requirement has been fully satisfied, bonus funds will be separated from any real-money balance and cannot be withdrawn. Wagering requirements must be completed within the validity period specified for each promotion; unused bonus funds expire at the end of the validity period.

5.3 Bonus Eligibility

Welcome bonuses are available exclusively to new players making their first qualifying deposit on the goya9 platform. Reload bonuses and ongoing promotions are subject to eligibility criteria which may include minimum deposit amounts, specific payment method requirements, or minimum account activity thresholds. goya9 reserves the right to determine whether a player qualifies for any promotional offer at its sole discretion.

5.4 Abuse of Promotions

Attempts to exploit or abuse any goya9 promotional offer — including but not limited to the use of multiple accounts to claim the same promotion, the use of low-risk or hedging betting strategies designed specifically to satisfy wagering requirements without genuine gambling intent, or the use of any automated system or bot — constitute a material breach of these Terms. goya9 reserves the right to void any bonus, cancel any related winnings, and close the account of any player found to have abused a promotional offer.

6 Betting Rules

6.1 Bet Acceptance

All bets placed on the goya9 sportsbook are subject to acceptance by goya9 at its sole discretion. goya9 reserves the right to decline or limit any bet without providing a reason. A bet is considered accepted only once a bet confirmation reference number has been issued and displayed in the player's betting history.

6.2 Odds and Markets

Odds are subject to change at any time prior to bet acceptance. The odds displayed at the moment a player submits a bet slip are the odds at which the bet will be accepted, provided the bet is confirmed before any odds movement. In-play (live) betting odds may fluctuate rapidly; goya9 is not responsible for any delay between the display of odds on the platform and the processing of a bet submission during live events.

6.3 Void Bets

goya9 reserves the right to void any bet or series of bets under the following circumstances:

• The bet was placed at odds that were the result of a manifest error, technical fault, or data feed failure.
• The event to which the bet relates is cancelled, postponed, or abandoned in accordance with the applicable sport-specific rules.
• There is reasonable evidence that the result of the event was influenced by corrupt or illegal activity.
• The bet was placed in breach of these Terms or in a manner consistent with fraudulent activity.

When a bet is voided, the stake is returned to the player's goya9 account balance. Voided bets do not count toward any promotion wagering requirements.

6.4 Cricket Betting Specific Rules

Cricket betting markets on goya9 — covering BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals — are governed by the following additional rules: (a) Match markets require a minimum number of overs to be completed for bets to stand, as specified in the market rules for each competition; (b) In the event of a rain interruption resulting in a revised target under the Duckworth-Lewis-Stern (DLS) method, markets will be settled on the official result declared by the relevant cricket board; (c) Player-specific markets (top batsman, top bowler) are voided if the designated player does not participate in the innings or match to which the market applies.

7 Casino & Games

7.1 Game Availability

The goya9 casino portfolio includes live dealer games from Evolution Gaming and Ezugi, slot titles from Pragmatic Play, NetEnt, Microgaming, and Red Tiger, crash games from Spribe, and arcade-style fishing games. Game availability may vary and goya9 reserves the right to add, remove, or temporarily suspend any game or game provider at any time without prior notice.

7.2 Random Number Generation

All non-live casino games and slot titles available on the goya9 platform use certified Random Number Generator (RNG) technology. RNG outcomes are independently audited by accredited third-party testing laboratories to ensure that all results are statistically random and unaffected by bet size, account history, or any other player-specific variable. Published Return to Player (RTP) percentages for each game reflect the theoretical long-term statistical return and do not guarantee specific outcomes for individual sessions.

7.3 Live Casino Games

Live casino games are streamed in real time from professionally operated studios. Game outcomes in live casino are determined by physical game mechanics (cards dealt, roulette wheel spins) conducted by trained dealers and monitored by independent oversight systems. goya9 is not responsible for interruptions to live game streams caused by factors outside its reasonable control, including network issues on the player's side. If a live game session is interrupted before a round is completed, the round will be settled according to the game provider's published disconnection rules.

8 Prohibited Conduct

The following activities are strictly prohibited on the goya9 platform and constitute a material breach of these Terms:

• Multiple Accounts: Registering, operating, or benefiting from more than one goya9 account, whether directly or through third parties.
• False Identity: Providing false personal information during registration, KYC verification, or at any subsequent point.
• Underage Gambling: Accessing the platform while under 21 years of age, or knowingly allowing a person under 21 to access the platform using your account.
• Money Laundering: Using the goya9 platform to deposit, transfer, or withdraw funds derived from illegal activity, or to facilitate the concealment of the origin of any funds.
• Chargebacks: Initiating a chargeback or payment reversal with a bank or payment provider in relation to any deposit made to a goya9 account.
• Collusion: Coordinating with other players to gain an unfair advantage in any game or market, including sharing hole cards, manipulating live casino game outcomes, or fixing the results of any event on which bets are placed.
• Software Exploitation: Using any software, bot, automated script, artificial intelligence tool, or technical means to gain an advantage over the platform or other players, or to exploit any software error, glitch, or miscalculation.
• Arbitrage and Bonus Abuse: Exploiting promotional offers in bad faith, including the use of accounts specifically designed to satisfy bonus terms without genuine gambling intent.
• Hacking or Interference: Attempting to gain unauthorised access to goya9 systems, servers, databases, or the accounts of other players.

9 Intellectual Property

All content, materials, software, graphics, logos, icons, imagery, and text available on the goya9 platform — including but not limited to the goya9 brand name, logo, and domain — are the intellectual property of goya9 or its licensors and are protected by applicable copyright, trademark, and intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the goya9 platform for personal, non-commercial betting and gaming purposes only. This licence does not grant you any right to: copy, reproduce, or distribute any platform content; modify, adapt, or create derivative works based on platform content; use any goya9 branding or intellectual property for any commercial purpose; or reverse-engineer, decompile, or disassemble any software underlying the platform.

Any unauthorised use of goya9 intellectual property constitutes a breach of these Terms and may expose you to civil and criminal liability.

10 Privacy & Data

goya9 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at goya9.io/privacy-policy and is incorporated into these Terms by reference. By registering on the goya9 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

goya9 applies 256-bit SSL encryption to all data transmissions between the player's device and the goya9 platform. Personal and financial data is stored on secure servers and is not sold, rented, or shared with third parties except as required for the provision of goya9 services (including payment processing and KYC verification) or as required by applicable law.

11 Responsible Gaming

goya9 is committed to promoting responsible gaming and takes active steps to prevent problem gambling. The following responsible gaming tools are available to all registered players directly from the account settings dashboard:

• Deposit Limits: Daily, weekly, and monthly deposit caps that activate immediately upon request and cannot be increased for a minimum cooling-off period of 24 hours.
• Session Time Reminders: Configurable notifications that alert the player when they have been active on the platform for a specified duration.
• Cooling-Off Period: A temporary account suspension of 24 hours, 7 days, or 30 days, activated immediately on request.
• Self-Exclusion: Permanent account closure via the self-exclusion tool. Once activated, access is blocked immediately and the exclusion cannot be reversed for a minimum period of 6 months.

goya9 is strictly for players aged 21 and above. If you are concerned that gambling is negatively affecting your life, or the life of someone you know, we encourage you to use the responsible gaming tools available on the platform or to contact our support team at [email protected]. Further guidance is available at the Responsible Gaming page.

12 Limitation of Liability

To the fullest extent permitted by applicable law, goya9 shall not be liable to any player for any loss or damage — whether direct, indirect, incidental, consequential, special, or punitive — arising from or in connection with:

• The use of, or inability to use, the goya9 platform or any of its services.
• Any interruption, suspension, or termination of the goya9 platform or any part thereof.
• Any delay or failure in the execution of any bet, deposit, or withdrawal transaction.
• Any loss of data, account balance, or betting history resulting from a technical fault, cyber attack, or force majeure event.
• Any decision made by goya9 in the exercise of its rights under these Terms, including the voiding of bets, the suspension of accounts, or the adjustment of odds.

Nothing in these Terms shall limit goya9's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

13 Termination

13.1 Termination by the Player

You may close your goya9 account at any time by contacting the support team at [email protected]. Prior to account closure, all pending withdrawal requests will be processed in accordance with the standard withdrawal policy. Any remaining real-money balance (net of any unmet bonus wagering requirements) will be returned to your registered payment method within five business days of the account closure request being confirmed.

13.2 Termination by goya9

goya9 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, in the event of: a breach of these Terms; fraudulent, abusive, or illegal activity; failure to complete KYC verification within a reasonable period; a prolonged period of account inactivity; or any other circumstance in which goya9 determines, in its reasonable judgment, that continuing to operate the account presents a risk to the integrity of the platform or the security of other players.

13.3 Effect of Termination

Upon termination of a player account for any reason, the player's access to the goya9 platform will be revoked immediately. Any bonus balances, free bet credits, or promotional rewards that have not been fully converted to withdrawable cash at the time of termination will be forfeited. Real-money balances remaining after the deduction of any applicable forfeiture as described in these Terms will be returned to the player in accordance with the withdrawal policy.

14 Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which goya9 operates. Any dispute that cannot be resolved through good-faith negotiation between the parties shall be referred to the competent courts of the applicable jurisdiction.

In the event of any conflict between a translated version of these Terms and the English-language version, the English-language version shall prevail in all respects.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you wish to exercise any rights available to you under these Terms, please contact the goya9 support team using the following details:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Typically within 5 minutes via live chat; email responses within 24 hours
• Language: English

goya9 is committed to resolving all player complaints and disputes in a fair, transparent, and timely manner. All formal complaints will be acknowledged within 24 hours of receipt and investigated in accordance with goya9's internal complaints procedure.